Here are Admins the Answers  top 7 tips to help maximize your quote conversions

We call it “dropping pennies into your quote approval bucket”

The work starts from the initial contact.  Don’t be fooled into thinking that your potential customers only start to decide whether to approve your quote after you have sent it – it starts a whole heap earlier than that.

# 1 Respond in a timely manner to all customer enquiries.

We hear every day how getting hold of a service provider is becoming more and more difficult. Having someone answer the phone and start to engage a conversation has started the quote approval process.

# 2 Turn up on time, have a clean shirt to visit with (nobody thinks its ok to see a tradie in a dirty uniform, they already know you get dirty), spray a bit of Rexona on, say Hi using their first name or Mr/Mrs if that’s all they have supplied, offer to take your shoes off or even have a pair of boot covers in your pocket and offer to put those on and give them a business card.

# 3 Listen, listen and listen to what the customer wants. When you feel like there is a better alternative, do not tell them they are wrong, instead use lines like “can I make a suggestion” – it’s extremely unlikely they will so no and if they do, perhaps that’s not a customer you want to deal with.

Also use lines like “can you imagine……………” when describing the result you can create. This has them starting to think of the finished works and you being the one to make it happen.

#4 Once the information is clear and you think you understand what they are looking for, repeat it back to them to ensure all parties agree with the works required. This not only stops the quote being compiled wrong, which then costs you more time and frustration redoing it, but most importantly gets the customer thinking that you are a great listener.

#5 Resist temptations, even when being badgered, to provide a quote on the spot unless you have systems in place to accurately calculate them. One useful line to avoid being hassled on the spot is “we pride ourselves on providing accurate quotes which I will provide you but having me guess right now is not fair to either of us.”

#6 Provide before and after photos or links to your website of work that you have done if its similar to what the customer is wanting.

#7 Set expectations on when and how the quote will be sent. For larger valued quotes it may well be worth scheduling the time to deliver it in person. This allows any questions to be answered by you and an opportunity for you to ask for the sale.

Our average stats say for every 10 quotes that have been sent, 6 will be replied to. Of the 4 that required chasing, 2 of them were approved in the phone call.

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