Admins the answer
NO LOCK-IN CONTRACTS
Pricing That Flexes With Your Workload
Your weekly tasks are simply set by the volume of work required. Slow weeks = less tasks, busy weeks = more tasks
β Sunshine Coast Business Award Finalists
β Only 4 weeks notice to cancel
π Trusted by tradies Australia-wide
MEET GREG
Watch Greg explain how it works in under 2 minutes
Greg walks you through the flexible pricing model and how Admins The Answer fits into your trade business from day one.
HOW IT WORKS
How Our Pricing Works
Simple, transparent, and based on what you actually use. No surprises.
Weβre not your normal charge by the hour service because you have no control on the efficiency of the hours we work for you β we charge by tasks completed
1
We Complete Tasks For You
Calls, quotes, invoices, follow-ups each action counts as one task. We handle them throughout the week on your behalf.
Scroll down for a complete list of what we can do
2
Your Tier Auto-Adjusts
Task count determines your level for that week.
Quiet week? Lower level. Busy week? Higher level.
3
Weekly Invoice, No Surprises
You’re invoiced fortnightly based on actual work done. You’ll always know your costs and we alert you at 80% and 100% of your level.
Build Your Plan
Estimate Your Weekly Pricingβ
Click on the tasks below that you donβt like doing, arenβt very good at, would like someone to be doing and weβll show you your pricing
What's Included
Tasks We Handle
The tasks you want us to do is something we will discuss during your onboarding. Whether it be tasks you hate doing, or not doing at all. Every business and their needs are different
An example of what we can do
π
Customer Calls
Inbound and outbound customer phone calls, scheduling, follow-ups, and queries.
π
Quotes & Invoices
Producing, sending and following up on quotes and invoices in your job management system.
π°
Payment Follow-Ups
Chasing outstanding invoices and following up on unanswered quotes so you get paid faster.
π
Scheduling & More
Booking quote visits, scheduling works, creating jobs, updating status, and back-costing data entry.
TESTIMONIALS
What Our Clients Say
Tradies across Australia trust Admins The Answer to handle their admin. Here’s what they have to say.
Having Greg and his team helping us every step of the way has made our lives easier and even stress free! No job is too big or too small and they always get results. They are worth their weight in gold.
J
Jack & Siobhan
Tile Rescue, Newcastle
Having Greg and his team helping us every step of the way has made our lives easier and even stress free! No job is too big or too small and they always get results. They are worth their weight in gold.
J
Jack & Siobhan
Tile Rescue, Newcastle
Having Greg and his team helping us every step of the way has made our lives easier and even stress free! No job is too big or too small and they always get results. They are worth their weight in gold.
J
Jack & Siobhan
Tile Rescue, Newcastle
FAQ
Frequently Asked Questions
How does your pricing work?
Unlike traditional admin support, you don't pay for a set number of hours whether you use
them or not.
Our pricing is based on the number of admin tasks we complete for you. Your workload
changes from week to week, so your admin costs can change with it.
You pay for the work we actually do.
What happens if I only need a few tasks one week?
That’s completely fine.
Your pricing flexes with your workload. A busy admin week means more tasks and a quieter
week means fewer tasks.
There are no hours sitting on a timesheet waiting to be used.
You simply pay for the tasks we complete.
Is there a minimum commitment?
No long-term contract.
You’re on a month-to-month arrangement and only need to provide 4 weeks notice if you
decide to stop using our service.
We’d obviously love to keep working with you, but we don’t believe you should be locked into
a service you no longer need.
How do you count a task?
A task is a completed admin action.
For example:
- Creating a job
- Sending a quote
- Sending an invoice
- Following up an unpaid invoice
- Scheduling work
- Making a customer call
- Sending a customer email
- Following up a lead
Each completed action counts as a task.
A customer call that takes 12 minutes is still one taskβnot 12 minutes of billable time.
And importantly, calls and emails between you (the owner) and our team are unlimited and included.
What if a task takes longer than usual?
We don’t charge you by the minute.
A task is counted as a task whether it takes two minutes or requires a little more time to complete.
That’s one of the advantages of our task-based pricingβyou don’t need to watch the clock or worry about how long your Admin Assistant is spending on something.
When and how am I invoiced?
Your completed tasks are calculated each week and you're invoiced fortnightly.
This means you can see your admin activity regularly rather than receiving one unexpected
bill at the end of the month.
How do I know how many tasks I'm using?
We keep track of your task usage for you.
As a courtesy, we’ll send you an SMS when you’ve reached 80% of your current task level, and again when you reach 100%.
You then approve us to continue into the next level.
There are no surprise increases without you knowing about them.
What happens if I reach my task limit?
Nothing stops.
We’ll let you know that you’ve reached 100% of your current level and ask you to approve continuing into the next level.
This means you remain in control of your admin spend while still allowing us to keep your business moving.
Can I pause or cancel my service?
We don’t offer a pause option, but cancelling is simple.
You’re on a month-to-month arrangement and only need to provide 4 weeks’ notice.
What if I have a really busy week?
That’s exactly what our model is designed for.
If you’ve got a big week of quoting, new jobs, customer enquiries, follow-ups or scheduling, we’ll simply complete more tasks.
Your pricing flexes with the work we actually do.
What if I have a big project one week?
No problem.
Even when you’re focused on a big project, the day-to-day admin doesn’t stop.
There are still phone calls to answer, emails to respond to, jobs to create, customers to contact, quotes to follow up and work to schedule.
We’re there to keep that everyday admin moving while you concentrate on the bigger job.
Can I use Admins The Answer for just one type of admin?
Absolutely.
You don’t have to hand everything over to us.
You might want us to start with something specific, such as:
- Answering your phone
- Following up quotes
- Chasing unpaid invoices
- Booking jobs
- Contacting new leads
- Managing customer enquiries
We can start with the tasks that give you the most admin pressure and expand from there.
Do I have a dedicated Assistant?
You certainly do
Itβs the same team member everyday who will have a back up for days they are sick or away.Β
The aim is simple:
We want to become an extension to your team.
Can I contact my Admin Assistant directly?
Yes.
Communication between you and our team is unlimited and included in your service.
You can call or email us when you need something done, provide instructions, ask questions or discuss what’s happening in your business.
We’re here to make your life easierβnot create another person for you to manage.
What sort of businesses do you work with?
We specialise in supporting trade businesses.
We understand that most tradies didn’t get into business because they wanted to spend their days creating jobs, answering phones, chasing invoices and following up quotes.
They got into business because they’re good at what they do.
That’s where we come in.
What happens if I don't have enough work for an Admin Assistant?
That’s one of the reasons our task-based model exists.
You don’t have to employ someone for a fixed number of hours and then worry about keeping them busy.
Your service flexes with your workload, so you can get professional admin support without taking on the cost and commitment of employing another person.
What makes Admins The Answer different from hiring a VA?
We aren’t simply providing you with a person and asking you to manage them.
We provide a managed admin service specifically designed around trade businesses.
We have proven systems and processes, and we’re focused on getting the admin completedβnot simply selling you someone’s available hours.
In many cases we are already the owners 2IC
What if I don't know what admin I should be handing over?
That’s okay.
You don’t need to work it all out before you contact us.
We’ll help identify the admin that’s taking up your time, holding your business back or simply not getting done.
Often the best place to start is with the tasks you find yourself saying:
“I’ll get to that later.”
What happens if I want to stop using the service?
Just provide 4 weeks’ notice.
We’ll work with you through the notice period and make sure everything is handed over appropriately.
There are no complicated exit processes or long-term commitments.
What if I don't know what admin I should be handing over?
No. We always introduce ourselves using your business name.
Your customers will think we are in your office.
Still have a question?
If you can’t find the answer you’re looking for, talk to us.
We’ll be happy to explain how the service would work for your business.
Ready to get your evenings back?
Let’s talk about your workload. Greg will walk you through exactly how it works for your trade.
We are proud to support Mentoring Men who want to connect 100,000 men looking for support with the 100,000 men who can give it to them. We donate $100 when every new client starts!
We are proud to have been finalists in the Australian Small Business Awards and the Trades & Services Awards from 2021 to 2025.
